Your microfinance customer relationship, finally organized
Branches, advisers, many customers and questions: Tolipesa tracks every lead, complaint and exchange, so your teams can focus on customers.
Pay by Mobile Money or bank card, no commitment.
What Tolipesa does for you
Every lead tracked
An account or loan request becomes an opportunity followed to the end, with the next step for the adviser.
Complaints on record
Each complaint has a number, a deadline and an owner. The customer follows progress through a link.
Answers day and night
A chatbot answers frequent questions (terms, required documents, opening hours) and passes the rest to the team.
Teams, payroll and accounting
Leave, advances, CNSS and CNAMGS compliant payslips, SYSCOHADA accounting: in one place, with role-based access.
Your questions
Does Tolipesa manage our loan portfolio?
No. Tolipesa does not replace your loan management system: it handles the customer relationship, complaints, teams and payroll alongside it.
Does every adviser see everything?
No. Each role only accesses what concerns it, and important actions are logged.
Can we manage several branches?
Yes. Each branch has its space, and management sees the whole.