The customer service software that leaves no request unanswered
Emails, website messages, chat, logged calls: every request lands in one place, with a number. You see what is waiting, what is late, and who is on it.
Pay by Mobile Money or bank card, no commitment.
What Tolipesa does for you
One inbox for everything
Email, your website form, chatbot, WhatsApp or a call: every request becomes a tracked case, never a lost message.
A tracking link for the customer
Your customer gets a number and a page showing progress where they can reply, without calling to ask.
Deadlines met
Each request has a due time based on its priority. Tolipesa warns the team before a customer waits too long.
AI that prepares replies
An AI teammate reads the request, searches your knowledge and drafts the reply; a person approves it, or it answers alone if you allow it.
Your questions
Do my customers need an account?
No. They write by email, through your website form or the chatbot, and follow their request with the link they receive.
Does AI reply instead of my team?
Only if you decide so. At first it prepares and a person approves. Sensitive cases always go to someone on the team.
Can I publish an FAQ?
Yes. The answers you make visible form your public help center, and also feed your chatbot.