After-sales service where no customer is forgotten
A phone back with a fault, an exchanged item, a warranty to check: every after-sales request becomes a tracked case, with a number, a deadline and someone on it.
Pay by Mobile Money or bank card, no commitment.
What Tolipesa does for you
One case per request
Return, repair, exchange or complaint: the request comes by email, your website form or the chatbot, and gets a number.
The customer tracks it
They receive a link showing progress where they can reply, without calling the shop.
Warranty at hand
For a phone or a computer, the IMEI or serial number finds the sale, the customer and the warranty.
Back into stock
An item returned by the customer goes back into stock, and the trace stays in the history.
Your questions
Does the customer need an account?
No. They follow their request with the link they receive.
Can I see late requests?
Yes. Each request has a deadline based on its priority, and the team is warned before it is late.
Can AI help my after-sales team?
Yes. An AI teammate reads the request and drafts the reply; a person approves it.
Tolipesa for other trades
- Retail management
- Stock management
- Clothing store
- Pharmacy
- Restaurant
- Hardware store
- Beauty salon
- Phones and computers
- Supermarket and grocery
- Payroll software
- CRM
- Marketing software
- Invoicing and quotes
- SYSCOHADA accounting
- Online store
- Customer service
- AI chatbot
- AI agents
- Online booking
- Microfinance
- Insurance
- Banking
- Startup
- Business management
- Several shops
- Prospecting and sales